PROJECT IMPLEMENTATION
Telenabler secures a defined project implementation process to deliver the services in a flexible way that covers the following areas:
- Project Onboarding meeting and a White Paper document completion
- Technical Kick-off Meeting
- Project Plan agreement
- High Level Design covering technical and processes
- Implementation Phase
- Testing
Test is probably the most critical task in projects, the earlier you capture aspects the better. Using soft launch, friendly users etc. gives a good fundament for a successful launch. Often involving the receiving organization as early users, gives a good spirit on new product / service.
- Ready For Service
- Hand over to Operations
These tasks fall into the major phases detailed in the diagram below:
Diagram: Project delivery process
Source: Telenabler
Project Organization
The Telenabler assigned Project Manager will be responsible for day to day running of the project and ensuring it stays within budget and on schedule.
The PM will provide regular Highlight Reports to Customer, summarizing the status and advising of any deviations.
Project deliverables are:
- Project Initiation Document (PID)
- Project Plan
- High Level Design (HLD) document
- Low Level Design (LLD) Document
- Acceptance Test Plan
- Highlight Reports
In the event of any major deviations from the plan the Project Manager will be responsible for escalating via an Exception Report
Role
Area of responsibility
Key Account Manager
Commercial aspects
Project Manager
Project implementation
Service Account Manager
Daily operations after a commercial launch
Telenabler will assign a Key Account Manager to support, and a Service Account Manager who will be responsible for monitoring and reporting on the performance of Customer’s services once handed over to Telenabler’s Operations team.
The Service Account Manager will hold regular reviews with Customer to review performance over the latest reporting period via a range of network statistics and trouble tickets.
